Fragrance shop

The Fragrance Shop Celebrates Prestigious Customer Service Award – Retail Times


The Fragrance Shop, the UK’s largest independent fragrance retailer, is delighted to announce that it has won the prestigious Feefo Platinum Trusted Service Award, having won Feefo’s Gold Trusted Service Award for five years.

The retailer, which carries designer, celebrity and new release fragrances from the world’s best houses, prides itself on excellent customer service and being the best of the best. She is delighted that her hard work has been recognized and that as a company she continually goes above and beyond, consistently delivering fantastic service year after year.

Created by Feefo, the global customer rating and analysis company, the awards are independent labels of excellence that recognize the delivery of exceptional service. They recognize companies that provide exceptional experiences for their customers and those that are dedicated to going above and beyond, ensuring that the customer experience is excellent from start to finish. Feefo collects ratings and reviews from verified customers, which means that all reviews are completely genuine.

Sanjay Vadera, CEO of The Fragrance Shop, said: “We are delighted to have won the coveted Platinum Trusted Service Award, especially as it follows 5 years of winning the Gold Trusted Service Award. The award is a testament to the hard work and commitment the team has put into providing excellent customer service. We are particularly proud of this distinction because it stems directly from our customers’ comments and it is extremely important to us.


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